Terms and Conditions for Tree Surgeons Soho

These Terms and Conditions set out the basis on which Tree Surgeons Soho, tree surgery services in Soho, and related arboricultural work are provided to customers in the United Kingdom. By booking any service, the customer agrees to be bound by these terms. Please read them carefully before confirming a job, as they define the responsibilities of both the customer and the service provider. These terms apply to quotations, bookings, site visits, inspections, tree cutting, pruning, felling, stump work, branch reduction, emergency call-outs, and waste removal arranged through our tree surgeons in Soho service.

For the purposes of these terms, references to “we”, “us”, and “our” mean the service provider delivering the work, while “you” and “your” refer to the customer, property owner, tenant, agent, or any person authorising the work. Where a third party books on behalf of a property owner or occupier, that person confirms they have authority to do so and accept these terms on that basis. These terms are designed to be fair, clear, and consistent with applicable UK consumer law, health and safety duties, and environmental requirements.

Nothing in these terms affects your statutory rights. If any provision is found unenforceable, the remaining provisions will continue in full force. Headings are included for convenience only and do not alter the meaning of the text. Any variation to these terms must be agreed in writing. We reserve the right to refuse or suspend work where conditions on site, legal restrictions, safety concerns, or non-payment issues make completion impractical or unsafe.

1. Booking Process

All bookings begin with an enquiry and an outline of the required tree surgery service. Depending on the nature of the job, we may provide an estimated price from photographs, a telephone discussion, or an on-site assessment. Larger, more complex, or higher-risk works may require a survey before a final quotation is issued. A quote will normally describe the scope of work, timing, any assumptions made, and whether waste disposal, access equipment, traffic management, or permits are included.

Once you accept a quotation, either verbally or in writing, a provisional booking may be made. A booking becomes confirmed only when we have acknowledged acceptance and, where applicable, received any deposit or upfront payment requested. You are responsible for ensuring the details you provide are accurate, including access arrangements, tree location, utility hazards, ownership, and any restrictions affecting the work. If any information proves incomplete or incorrect, the scope, timing, or price may need to be amended.

We may need to inspect the site before or during the work to confirm the exact requirements. If the work differs materially from the original description, we may revise the quotation or advise that additional services are required. Where a booking is made for an urgent or emergency response, the customer understands that speed of attendance may limit the extent of pre-quotation checks. In such cases, the final cost may depend on the actual conditions encountered.

It is your responsibility to ensure lawful access to the property and to inform us of any relevant constraints before the scheduled date. This includes shared boundaries, neighbour concerns, conservation issues, protected trees, nesting birds, underground services, overhead lines, and parking or loading restrictions. We may postpone or decline the job if adequate access is unavailable or if carrying out the work would create a risk to people, property, or equipment.

For tree surgeons Soho appointments, punctuality will be managed as closely as possible, but arrival times may be affected by weather, traffic, prior job complexity, or unforeseen operational delays. We will endeavour to communicate any significant change to the schedule. Bookings are usually arranged on the understanding that access will be available within the agreed time window and that the site is ready for work to commence safely.

2. Payments

Payment terms will be specified in the quotation or invoice. Unless otherwise agreed, invoices are payable upon completion of the work. For larger projects, staged payments or a deposit may be required before work begins. We reserve the right to request advance payment for emergency call-outs, repeat visits, specialist equipment, or any work involving substantial disposal costs. All prices quoted are in pounds sterling and may be subject to VAT where applicable.

Any quotation provided prior to inspection is based on the information available at the time and is not a fixed price unless stated explicitly. If the scope changes because of unexpected tree condition, hidden defects, restricted access, or additional legal or safety requirements, we may issue a revised price before proceeding. Where possible, we will explain the reason for any adjustment so that you can decide whether to continue with the revised works.

Accepted payment methods may include bank transfer, card payment, or other agreed arrangements. We may withhold the release of completion documents, certificates, or waste transfer paperwork until payment has been received in full, where permitted by law. Late payments may result in additional charges, including reasonable recovery costs and statutory interest on overdue sums where applicable. Any dispute over an invoice must be raised promptly and in good faith.

3. Cancellations and Rescheduling

You may cancel or reschedule a booking by notifying us as soon as possible. If you cancel with sufficient notice and no costs have been incurred, no cancellation charge may apply. However, where we have already committed labour, machinery, permits, disposal arrangements, or other expenses, we may charge for reasonable losses or unavoidable costs incurred as a result of the cancellation. The amount charged will reflect the stage reached and the expenses already committed.

If you request a change to the date or scope of the work, we will try to accommodate it, but availability cannot be guaranteed. Rescheduling may affect the price if staff, equipment, or waste arrangements need to be adjusted. We may also need to rearrange the order of jobs for operational reasons. In such cases, we will use reasonable efforts to offer the next suitable appointment, but we are not liable for any indirect loss caused by a change of date.

We reserve the right to cancel or suspend work without liability where conditions are unsafe, weather is unsuitable, permissions are missing, or the customer has failed to disclose relevant information. If we must cancel for reasons within our control, we will either rearrange the job or refund any payment received for work not performed, except where non-refundable third-party costs have already been incurred with your agreement.

4. Liability and Limitations

We will carry out all work with reasonable care and skill, using competent personnel and suitable equipment. However, tree surgery carries inherent risks, particularly where large timber, unstable limbs, deadwood, concealed decay, or tight access are involved. You acknowledge that outcomes may vary depending on tree condition, site limitations, and environmental factors. Any recommendations about pruning, removal, or retention are based on professional judgement at the time of inspection.

Our liability is limited to direct losses that are foreseeable and caused by our proven negligence, breach of contract, or failure to exercise reasonable care and skill. We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation. We are not liable for pre-existing defects, latent structural problems, hidden decay, or damage caused by third parties, natural events, or circumstances outside our control.

Unless expressly agreed otherwise, we are not responsible for consequential or indirect losses, such as loss of income, business interruption, inconvenience, or loss of amenity. Customers are responsible for removing valuables, fragile items, and vehicles from any area where the work may affect them. Where branches or timber are lowered in sections, minor scuffing or disturbance of lawns, borders, or surfaces may be unavoidable. Reasonable care will be taken, but perfection cannot be guaranteed in a live working environment.

Any advice provided about tree condition, planting, maintenance, or legal obligations is given in good faith and should not be treated as a substitute for specialist legal, planning, or ecological advice where such advice is required. If permission from a third party, local authority, or managing agent is needed, it remains your responsibility to obtain it unless we have expressly agreed otherwise in writing. We accept no responsibility for failure to obtain the necessary permissions where that responsibility rests with the customer.

To the extent permitted by law, our total liability for any claim arising from a booking shall be limited to the total price paid or payable for the specific service giving rise to the claim, except where a different cap is required by law. This limitation is intended to be reasonable and proportionate in relation to the type of services supplied. Nothing in these terms affects your right to receive services that comply with the Consumer Rights Act 2015.

Where damage is alleged, you must notify us as soon as reasonably practicable and provide any relevant photographs, notes, or other evidence. We may need a reasonable opportunity to inspect the issue before repairs or compensation are discussed. Failure to allow inspection may affect the assessment of any claim. Claims should be brought promptly, and in any event within a reasonable time after the issue was discovered.

5. Waste Regulations and Disposal

All green waste, timber, arisings, and removed material will be handled in accordance with applicable UK waste regulations. Where we remove waste from site, we will do so as a waste carrier if required and will take it to an authorised facility, recycling centre, composting operation, or other lawful destination. We do not knowingly dispose of waste illegally, and we expect customers to cooperate with lawful handling and segregation where relevant.

Unless stated in the quotation, waste removal is not automatically included in the price. Some customers prefer to keep woodchips, logs, or mulch on site, while others require full clearance. If waste is to be left at the property, the customer is responsible for ensuring there is a suitable place for it and for confirming that leaving it on site does not breach lease terms, neighbour agreements, or local restrictions. Any special waste requirements must be discussed before the work begins.

We may separate waste into different categories for efficient disposal and recycling. Material that is diseased, invasive, contaminated, or unsafe to transport may require a separate treatment method or additional charge. If the customer asks us to remove waste that is later found to be subject to special controls, we may pause the work until safe and compliant arrangements are agreed. We reserve the right to refuse disposal instructions that would breach environmental or waste law.

Customers must not request that waste be dumped, burned, fly-tipped, or otherwise handled unlawfully. Any such request will be refused. If the customer intends to keep wood chips, logs, or brush on site, they accept responsibility for their storage and subsequent use after handover. Once waste has been accepted by the customer or left in a location agreed by the customer, our responsibility for that waste ends, save for matters arising from our own negligence or unlawful conduct.

6. Customer Responsibilities

You must ensure the work area is reasonably clear and safe before we arrive. This includes moving vehicles, pets, fragile items, and any obstacles that would prevent safe access. You must also inform us of hazards such as asbestos, underground chambers, hidden cables, unstable surfaces, or any feature that could affect the operation. If our team considers the site unsafe, work may be delayed until the hazard is addressed or the job may be curtailed.

Where tree surgery is carried out near boundaries, adjoining land, or shared structures, you are responsible for confirming that the work has been authorised by the correct party. We may rely on instructions given by the person who booked the work unless there is a clear reason to doubt authority. If a dispute arises between neighbours, leaseholders, or other interested parties, we may suspend work until the matter is resolved to our satisfaction.

7. Complaints and Disputes

If you are unhappy with any aspect of the service, you should notify us promptly so that we can investigate and, where appropriate, take corrective action. We prefer to resolve concerns informally and efficiently. Any complaint should include enough detail to allow us to understand the issue, the date of the work, and the outcome you are seeking. We will consider all reasonable complaints in line with our obligations and the facts available.

Disputes should be raised in writing within a reasonable period after completion of the job. Both parties agree to act reasonably and to make best efforts to resolve issues without unnecessary delay or cost. If expert assessment is required, both sides should cooperate with access and inspection requests. Nothing in this clause prevents either party from seeking legal remedies, but we encourage an amicable approach wherever possible.

8. Governing Law

These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise. If any dispute cannot be resolved through discussion, the matter may be referred to the appropriate court or an alternative dispute resolution process if both parties agree.

By confirming a booking, you acknowledge that you have read, understood, and accepted these terms in relation to the tree surgery services arranged. These terms may be updated from time to time to reflect legal, operational, or regulatory changes. The version in force at the time of booking will apply unless a later change is expressly agreed with you in writing. We recommend retaining a copy of the accepted quotation and these terms for your records.

For avoidance of doubt, nothing in these Terms and Conditions is intended to create rights for third parties under the Contracts (Rights of Third Parties) Act 1999, unless expressly stated otherwise. If you require any special arrangements, such as phased work, restricted hours, or additional site protections, these should be agreed before the job is scheduled. Any oral promise not reflected in the final written quotation or confirmation will not override these terms unless expressly accepted by us.

The customer’s continuing use of our tree surgeons in Soho service, whether for routine pruning, crown reduction, stump removal, or other arboricultural works, will be treated as acceptance of the current applicable terms for each new booking. We aim to provide a professional, compliant, and efficient service while balancing safety, legality, and practical site conditions. By engaging our tree surgery services, you confirm that you understand the responsibilities described above.